Author Archive
Informed Buyers Are Serious Buyers
by Robert T. Boyer, Ph.D. on Jan.04, 2011, under General, Sales Strategies
Your clients may trust you and possibly even like you, but unless they are serious, then there’s a good chance they’re not going to do business with you — at least not at the moment. So how do you separate the serious customers from those just kicking the tires, and how do you convert the prospects that might currently be “just looking” into future business?
Both serious buyers and “I’m just looking” customers share a common trait: They need information. Serious buyers are motivated buyers. They are actively searching for an immediate solution to their problem, or the tool that is going to help them accomplish their goal. This means they are researching.
So, put yourself in their shoes. If they are investigating solutions, go to the places where they can find information. This could be online forums, educational seminars, industry events and other resources and venues where they can gain the knowledge that will help them make a sound decision. Make sure you position yourself at these places, actively engage these prospects and provide them with your expert insights.
Also, provide the tools they need, such as brochures, websites and other information that will help them make a decision. But most importantly, keep the dialog going so that you can learn more about their needs, and then suggest a meeting in which you can provide them with some solutions (i.e., your pitch).
When customers tell you that they are “just looking” or still researching a solution, that tells you a world of information: They are considering making a move, but they are not quite ready or in a position to make a buy. This means they are future serious customers, and the last thing you should do is leave them alone.
Instead, tell them that you are there to help them gather the information they need in the hopes that you might do business with them in the future. Position yourself as a sort of “free consultant” as you again gather information on their needs and then offer them information that can help them make a decision in the future.
Moreover, keep the relationship going with follow-ups by signing them up for any information services, such as e-newsletters, that you offer so that they continue to benefit from your expertise and service. Tend to that kernel of a customer relationship and grow it into a serious sale
Manage Your Time With a Tomato
by Robert T. Boyer, Ph.D. on Dec.17, 2010, under General
Did you know that a simple kitchen timer could be the key to keeping you on-task and making the most of your time? It’s true. Named for a tomato-shaped kitchen timer, the “Pomodoro Technique” (pomodoro is Italian for tomato) can help you fight off workday distractions that otherwise pry you from your agenda and priorities.
Francesco Cirillo, an Italian software developer, created the technique in 1992 when, as a student, he was frustrated with his inability to sit down and focus on his studies. Searching for a way to nix his procrastination and sharpen his study habits, he concluded that the “ticking clock” of deadlines is what triggers procrastination in many people, and that the key to beating it was to focus on your work, not your anxieties.
The technique is exceedingly simple:
Take a standard wind-up kitchen timer and set it for 25 minutes. For that 25 minutes, focus on nothing but the task at hand. Don’t take calls, answer emails or tend to any other business. Focus on only that task. When the timer rings, set it for five minutes and take a very short break.
Those 30 minutes represent a “pomodoro.” When you have finished four pomodoros, take a longer, 30-minute break.
Cirillo arrived at the 25-minute/five-minute time block for two reasons. First, it is a reasonable amount of time in which to place interruptions on the back burner. Nearly anything — a call, an email, a request from a coworker — can wait 25 minutes. Second, the five-minute rest period conforms to most peoples’ need to take a quick mental break from the task on which they are concentrating.
There is one additional element to the pomodoro technique: a to-do list. Use your list to outline your work, and, as you accomplish each task, log how many pomodoros it took you to accomplish each one. This will help you track the time required by each task, which will help you improve your future performance for similar work.
Use the list to also note any attempted interruptions during each pomodoro. This will not only help you get back to people in a timely fashion, but also help you identify the times in your schedule when interruptions are at their worst.
Cirillo has written a 45-page guide outlining additional tips and strategies for using the pomodoro technique that can be downloaded for free at www.pomodorotechnique.com. Try it out and see if you can drastically improve your focus — 25 minutes at a time
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The Cost of Sitting on the Fence
by Robert T. Boyer, Ph.D. on Dec.17, 2010, under Economics, General, Interest Rates
It you have been listening to the national media talk about the continued decline in home prices and think it is safe to wait for the bottom a little longer, think again. There are two major components: price and payments.
For price, you need to forget the national media, and even the local news, and consider your specific neighborhood of interest and your price range. We have hit bottom in many areas of San Diego already. In fact, for homes priced under $430,000, it is an extremely hot market throughout most of San Diego. Supply and demand are reasonably balanced up to $900K and then prices get weak due primarily to the difficulty in getting a loan.
For payments (what it is actually going to cost you to live in the house), you need to pay close attention to interest rates. The table below shows the differences. A few short weeks ago, you could get a loan at 4.375% and pay $2,082 per month in principal and interest on a loan of $417,000. Today, the same loan will run about 5%. To make the same monthly payment, you can now only get a loan of $387,842. A decrease of 7%.
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San Diego home values are not going to drop faster than interest rates will go up. If you’ve been thinking about getting into your first home or especially if you want to buy up in a down market, now is the time to take action. Get pre-approved by your lender first so that you and your Realtor are only looking at homes you can afford.
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Economic Roundup – December 13, 2010
by Robert T. Boyer, Ph.D. on Dec.17, 2010, under Economics, General
Consumer credit saw its largest increase in more than two years during October, according to the Federal Reserve’s latest report released last week. October’s consumer credit increased at an annual rate of 1.75 percent for the month, marking the second straight monthly increase.
Non-revolving credit, such as home and student loans, increased at an annual rate of 6.75 percent to $1.59 trillion, while revolving credit, such as credit cards, decreased at an annual rate of 8.5 percent, dropping to $800 billion. This was the 26th straight monthly drop for credit cards.
The largest segment of the non-revolving debt’s growth was student loans, which may suggest that Americans are seeking degrees that could improve their job-hunting prospects.
Bearing that in mind, the Department of Labor reported last week that for the week ending Dec. 4, the advance figure for seasonally adjusted initial claims for unemployment benefits was 421,000, a decrease of 17,000 from the previous week’s revised figure of 438,000. Also, the four-week moving average was 427,500, a decrease of 4,000 from the previous week’s revised average of 431,500.
Meanwhile, wholesale performance was up according to the Census Bureau’s latest report last week. October sales of merchant wholesalers were $362.1 billion, up 2.2 percent from September’s revised level and up 13.4 percent from October 2009. Inventories of merchant wholesalers were $427.1 billion at the end of October, up 1.9 percent from September’s revised level and 9.9 percent from a year ago. This put the October inventory/sales ratio for merchant wholesalers at 1.18, in comparison to October 2009′s ratio of 1.22.
This week’s financial headlines kick off Tuesday with the Census Bureau’s retail sales data for November, which is expected to gain 0.8 percent over October. Tuesday will also see the Bureau of Labor Statistics’ release of the November producer price index, followed by its counterpart the consumer price index on Wednesday. Both are expected to shift little from October’s figures with the PPI forecast to increase by 0.5 percent and the CPI by 0.2 percent.
Also expected to be released on Wednesday are the Federal Reserve’s figures for November’s industrial protection and capacity utilization, which respectively report the output of U.S. factories, mines and utilities, and how much more they could have produced if needed. Production is expected to gain 0.3 percent over October. November capacity is forecast to ring in at 75 percent of production capacity.
On Thursday, the Census Bureau will release its figures for November housing construction starts and building permits, which are expected to reach 545,000 and 570,000, respectively.
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Economic Roundup – December 6, 2010
by Robert T. Boyer, Ph.D. on Dec.17, 2010, under General
Labor productivity for the third quarter jumped by a 2.3 percent annual rate over the last period, nearly keeping pace with analyst predictions of a 2.4 percent gain.
Productivity is measured as output compared to hours worked, and according to last week’s report from the Bureau of Labor Statistics, non-farm labor output increased 3.7 percent and hours worked increased 1.4 percent in the third quarter. Non-farm business productivity increased 2.5 percent from the third quarter of 2009 to the third quarter of 2010, as output increased 4.3 percent and hours worked rose 1.7 percent.
These gains are moderate, which could point to a future uptick in hiring as businesses realize they have hit a productivity ceiling, even though the unemployment rate inched up to 9.8 percent for November, according to the Bureau of Labor Statistics report from last week. The Department of Labor reported last week that for the week ending November 27, the advance figure for seasonally adjusted initial claims was 436,000, an increase of 26,000 from the previous week’s revised figure of 410,000.
It also noted that the four-week moving average was 431,000, a decrease of 5,750 from the previous week’s revised average of 436,750. Initial claims for the same period a year ago were 475,000. “We are starting to get some self-sustaining momentum in the economy,” Nigel Gault, chief U.S. economist at IHS Global Insight, told the Associated Press. “As jobs pick up, that is making consumers a bit more confident and willing to spend.”
U.S. consumers were certainly willing to release the purse strings in November when it came to cars. November sales of cars and light trucks hit 873,323 units, according to last week’s figures from Autodata Corp. This marked a nearly 17 percent increase from November 2009. November’s sales continued October’s healthy auto sales activity, and could be an indicator that the period between Christmas and New Year’s — the most important and typically strongest period for car sales — will demonstrate a rebound for the auto industry.
“That’s when you’ll really get a sense if there’s been an improvement in consumer behavior,” Earl Hesterberg, chief executive of dealership chain Group 1 Automotive Inc., told the Wall Street Journal.
Next week’s financial news kicks off with October’s consumer credit statistics from the Federal Reserve, which tracks both revolving and non-revolving debt. While consumer credit notched up by $2.1 billion in September, market watchers are expecting the Fed to report a $3.3 billion decline for October.
Thursday will see initial jobless claims for the week starting December 4, as well as wholesale inventory data for October from the Census Bureau. September’s wholesale inventories showed a 1.5 percent increase, and October is expected to show a 0.8 increase.
On Friday, the Census Bureau also reports the balance of trade for October. September showed a drop of $44 billion, and experts are expecting the same size drop for October.
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Economic Roundup – November 22, 2010
by Robert T. Boyer, Ph.D. on Dec.17, 2010, under Economics, General
Better-than-expected retail sales data led the week’s financial headlines, with advance estimates for October’s retail and food services sales hitting $373.1 billion, a respectable 1.2 percent jump from September and a 7.3 percent increase over October 2009.
On their own, retail trade sales were up 1.3 percent (0.5%) from September 2010, and 7.7 percent above last year; auto and other motor vehicle dealers sales were up 14.7 percent from October 2009; and nonstore retailer sales were up 13.5 percent from last year.
In related news, October’s Consumer Price Index for All Urban Consumers (CPI-U) increased 0.2 percent, the Bureau of Labor Statistics reported last week. While this was slightly below the 0.3 gain experts were hoping for, last month’s gain perpetuated a healthy trend.
The Bureau noted in its report for October that, as has often been the case in recent months, an increase in the energy index was the major factor in the overall CPI increase. The gasoline index rose for the fourth month in a row and accounted for almost 90 percent of the “all items” increase, and the household energy index rose as well.
The Producer Price Index for Finished Goods in October — also released by the Bureau last week — showed improvement similar to October’s CPI, with a PPI increase of 0.4 percent showing improvement, but not as much as experts’ expectations of a 0.8 increase. This continued a positive trend, with October’s advance following a 0.4 percent rise for both September and August.
Meanwhile, in housing news, the Census Bureau reported that construction was down for October, with construction starts on privately owned homes at a seasonally adjusted annual rate of 519,000. This was a whopping 11.7 percent below September’s revised estimate of 588,000. That said, starts on single-family homes in October were at a rate of 436,000, which is only 1.1 percent below September’s revised figure of 441,000.
However, permits were up for October, with the Census Bureau reporting that authorizations for privately owned homes were at a seasonally adjusted annual rate of 550,000. This was 0.5 percent above September’s revised rate of 547,000. Likewise, October’s authorizations for single-family homes were at a rate of 406,000, which was 1.0 percent over September’s revised figure of 402,000.
This week’s big financial and economic headlines lead tomorrow with the Bureau of Economic Analysis’s second estimate on gross domestic product for the third quarter, which is expected to increase by 2.3 percent. Despite the sometimes volatile nature of quarterly GDP data, given that the previous quarter enjoyed 2 percent growth, a follow-up increase could point to a developing trend.
Another important figure to be released tomorrow is the National Association of REALTORS®’s existing home sales data for October, which is expected to show a very slight gain. October’s home sales data from the Census Bureau will be released the day before Thanksgiving, and are expected to show an increase, as well (in terms of volume, market watchers are hoping for 320,000).
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Economic Roundup – November 15, 2010
by Robert T. Boyer, Ph.D. on Nov.15, 2010, under Economics, General
Foreign trade topped last week’s headlines, with the foreign trade deficit for September dropping while the G-20 struggled to avert a trade war fueled by currency disputes.
The nation’s international trade deficit in goods and services decreased to $44 billion in September from August’s revised $46.5 billion. September exports were $0.5 billion more than August exports of $153.6 billion, and September imports were $2 billion less than August imports of $200.1 billion.
September’s performance beat forecasts by $1 billion and, when matched with last week’s jobless claims data, gave some cause for optimism. Last week, the Department of Labor reported that for the week ending November 6, the advance figure for seasonally adjusted initial claims was 435,000, a decrease of 24,000 from the previous week’s revised figure of 459,000. The four-week moving average was 446,500, a decrease of 10,000 from the previous week’s revised average of 456,500.
“Two months ago, three months ago there was a real growth scare and people were talking about a double dip (recession),” Jim O’Sullivan, chief economist at MF Global, told the Financial Express. “Now, the numbers are not only not showing double-dip, but they’re showing reacceleration.”
That said, the world’s financial leaders faced a rocky start to the G-20 economic summit due to the dispute over some nations keeping their currency undervalued in order to gain a trade advantage. The greatest rift was between the United States and China, with President Obama calling for nations to let the markets set the value of their currencies (rather than China’s artificially low yuan).
However, other nations pointed to the Fed’s plans to generate $600 billion in new money for the U.S. market as a way to undervalue the dollar.
This left the summit as “largely an exercise in damage limitation and papering over the huge cracks that exist between the positions of the deficit and surplus countries,” Julian Jessop, an economist with Capital Economics, stated in a report. “We do not therefore expect anything of much substance to emerge, but there is plenty of scope for continued frictions.”
This week’s financial reports kick off with retail sales data for October from the Census Bureau, which experts are expecting to increase by 0.7 percent.
Another important indicator will be October’s producer price index and consumer price index data from the Bureau of Labor Statistics, to be released on Tuesday and Wednesday, respectively. Market watchers are expecting a 0.7 percent increase in PPI and a 0.3 percent increase in CPI.
Also on Wednesday, the Census Bureau will release data on housing starts and building permits for October. Industry watchers are expecting a slight retreat from September’s performance.
Rounding out the week will be the Conference Board’s release of leading economic indicators for October. The report, which summarizes previously released data on factors such as new orders, jobless claims, money supply, average workweek, building permits and stock prices, is expected to show some slight improvement.
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Economic Roundup – November 8, 2010
by Robert T. Boyer, Ph.D. on Nov.08, 2010, under Economics
After an encouraging increase in August, personal income figures fell below market expectations for September, according to figures released by the Bureau of Economic Analysis last week.
Personal income decreased $16.8 billion, or 0.1 percent, and disposable personal income (DPI) decreased $20.3 billion, or 0.2 percent, in September, according to the bureau. That said, personal consumption expenditures (PCE) increased $17.3 billion, or 0.2 percent. Market watchers had expected a 0.2 percent increase in income and 0.4 percent increase in spending.
Because of this, September’s personal savings — DPI minus personal outlays — dipped to $607.6 billion, compared with $642.0 billion in August. Personal savings as a percentage of disposable personal income was 5.3 percent in September.
Moving forward to the week ending October 30, the advance figure for seasonally adjusted initial claims for jobless benefits was 457,000, an increase of 20,000 from the previous week’s revised figure of 437,000. The figure was also much higher than experts’ expectations of 445,000.
Pair the jobless statistics with a report from the Bureau of Labor Statistics that nonfarm business sector labor productivity increased at a 1.9 percent annual rate during the third quarter of 2010, and it would appear that employers are squeezing every possible ounce of output from their employees. Worker output increased 3.0 percent and hours worked increased 1.1 percent in the third quarter.
To help push rates down and increase demand, the Fed said it would buy $600 billion in new Treasury securities, in addition to continuing a previous program of asset purchases. This spurred a global stock market rally that sent some indexes to new highs for the year. In fact, the Dow Jones industrial average rose above 11,400 points, its highest level since August 2008.
Another segment of the economy that showed decent performance in last week’s headlines was U.S. auto sales, for which October was the industry’s strongest month so far this year. Industry sales increased 13.4 percent to 950,165 units.
“The trends are positive, and we are going in the right direction,” Jesse Toprak, vice president of industry trends at car pricing tracker TrueCar.com, told the Associated Press.” We are seeing more confidence by consumers to make big-ticket purchases in an uncertain economic environment.”
This week’s financial news leads with data on wholesale inventories for September from the Census Bureau, to be released today. Most of the financial news will be made on Tuesday, with the Census Bureau reporting on September’s trade balance and October’s export and import prices. While any strengthening in U.S. trade performance could signal good things for the nation’s economic position, the trade gap is expected to widen.
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Economic Roundup – October 25, 2010
by Robert T. Boyer, Ph.D. on Nov.08, 2010, under Economics
Housing construction performance unexpectedly rose last month, beating both the market’s and analysts’ expectations. The big surprise was initial home construction for September.
Construction starts on private homes in September ticked up to a seasonally adjusted annual rate of 610,000, which was 0.3 percent better than August’s revised estimate of 608,000. Starts on single-family homes in September reached a rate of 452,000, which was 4.4 percent over August’s revised figure of 433,000.
“The 0.3 percent monthly increase in U.S. housing starts in September, to 610,000 from 608,000, is better than it looks as starts were revised up in each of the previous two months,” Paul Dales, an economist with Capital Economics, told the International Business Times.
That said, building permits for private housing in September dropped 5.6 percent below August’s performance to a seasonally adjusted annual rate of 539,000. However, permits for single-family homes issued in September were at a rate of 405,000, which was 0.5 percent higher than August’s revised figure of 403,000.
Builder confidence in the market for new, single-family homes rose three points to 16 for October, according the latest National Association of Home Builders (NAHB)/Wells Fargo Housing Market Index (HMI), a survey of U.S. home builders. This was the first improvement registered by the HMI in five months, and returns the index to a level last seen in June of this year.
“The new-homes market is finally moving past the lull that occurred when the home buyer tax credits expired and economic growth stalled this summer,” said NAHB Chief Economist David Crowe in a public statement.
The HMI tracks three indexes. Besides the October figures on the present market, NAHB/Wells Fargo’s index gauging sales expectations for the next six months rose five points to 23, and the index gauging traffic of prospective buyers rose two points to 11.
This week is full of pertinent real estate news, starting with existing home sales data for September from the National Association of REALTORS®, which hits the headlines today. Then the Census Bureau releases its new home sales data for September on Wednesday. If last week’s limited regional sales reports were any indication, expect performance to be down.
Also coming out this week is consumer confidence data for September on Tuesday from the Conference Board, which offers consumers’ appraisal of their current situations and their expectations for the economy. A good companion piece of data, the University of Michigan’s consumer sentiment data for September, will be released on Friday.
Other data to be released this week are durable goods orders from the Census Bureau on Wednesday and data on the third quarter’s gross domestic product from the Bureau of Economic Analysis on Friday.
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Economic Roundup – October 18, 2010
by Robert T. Boyer, Ph.D. on Nov.08, 2010, under Economics
Producer prices continued their upward trend in September, the Bureau of Labor Statistics reported last week. The Bureau’s producer price index (PPI) for finished goods increased 0.4 percent in September, seasonally adjusted, mirroring August’s 0.4 percent increase.
Similarly the PPI for intermediate materials, supplies and components increased 0.5 percent thanks to a broad-based increase in prices for various items. For instance, prices for foods and feeds climbed 2.1 percent and prices for energy advanced 0.7 percent.
However, the PPI for crude materials requiring further processing dropped 0.5 percent, countering a three-month rise. The Bureau chalked up September’s decrease to the index for crude energy materials, which fell by a sizable 8.8 percent.
The PPI increase for finished goods beat out economists’ expectations of a slight 0.1 percent rise, which should certainly nix any concerns of a deflation. But any concerns over inflation due to the increase would be unjustified, according to Mesirow Financial’s chief economist Adolfo Laurenti.
“Food prices are high, but the index is relatively stable in its core component,” Laurenti told Northwestern University’s Medill Reports. “It’s not enough of a change to convince the Federal Reserve there is any uptick in inflation.”
Meanwhile, the trade balance remained at a deficit for August, with total exports at $153.9 billion and total imports of $200.2 billion for the month, according the Census Bureau’s latest figures released last week. This put the goods and services deficit at $46.3 billion, up from July’s $42.6 billion.
The increase in the deficit was thanks to our largest trading partner, China, which had a record trade gap with the United States for the month. China accounted for more than half of August’s $46.3 billion gap. This can be chalked up to the weaker yuan, which makes Chinese products cheaper in the U.S. and other overseas markets.
On the bright side, while the trade gap widened, exports ceased their slide in August, totaling $153.9 billion, up 0.3 percent from July.
This week’s financial headlines kick off today with the latest NAHB/Wells Fargo Housing Market Index (HMI) figures for October, which provide a gauge of recent home sales, as well as indications of future home construction.
This is followed Tuesday by the Census Bureau’s data on housing starts and building permits, which provide information on how much new construction was started and how much more construction was approved — another good measure of the housing market.
The Conference Board rounds out the week with its latest report of leading indicators, a compendium of previously announced data on new orders, jobless claims, money supply, average workweek, building permits and stock prices to provide a broader picture of where the economy is headed.
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